Shipping / Order Issues / Care / Returns / Exchanges
DELIVERY AND SHIPPING
*****04/01/2020 NOTE: DUE TO THE WORLDWIDE COVID-19 OUTBREAK ORDERS MAY BE DELAYED.
WE ARE SHIPPING DAILY, BUT BOTH US & INTERNATIONAL ORDERS COULD SEE DELIVERY DELAYS. OUR CARRIERS CAN'T GUARANTEE EXPRESS AND OVERNIGHT DELIVERY AT THE MOMENT. INTERNATIONAL DELAYS COULD BE MONTHS DEPENDING ON HOW THE RECEIVING COUNTRY'S PROCEDURES. PLEASE CONTACT YOUR COUNTRY'S POSTAL SERVICE (OR CUSTOMS DEPARTMENT) TO GET MORE INFORMATION ABOUT HOW YOUR ORDER WILL BE HANDLED/DELAYED.
WE HAVE DISABLED SHIPPING TO THE FOLLOWING COUNTRIES BECAUSE THEY NO LONGER ACCEPT INCOMING MAIL: CAYMAN ISLANDS, CHAD, COLOMBIA, CYPRUS, DJIBOUTI, ECUADOR, FRENCH POLYNESIA, HONDURAS, INDIA, KUWAIT, LEBANON, MADAGASCAR, MALDIVES, MOLDOVA, MONGOLIA, MONTENEGRO, MYANMAR, NEPAL, PANAMA, PERU, PHILIPPINES, SOUTH AFRICA, SRI LANKA, SURINAME, TUNISIA, TURKEY, ZIMBABWE.
UNFORTUNATELY ALL OF THIS IS BEYOND OUR CONTROL.
WE APPRECIATE YOUR CURRENT AND FUTURE BUSINESS - STC*****
Shipping is free to the United States, with FPO/APO addresses included. We try to have orders out the door within 24 hours, but please allow up to seven days for your package to ship, especially during our releases, and the Holidays. We ship via USPS. Shipping usually takes 3-5 days, but USPS is sometimes known to take 14-21 business days for delivery. Worldwide flat rate shipping is $20. We typically tell our international customers to place large orders, that way we eat the majority of the shipping costs. Overseas orders take 2–3 weeks, and on rare occasions they may take a little longer when going through customs. Once the package leaves the US, we have no control over how your country handles the package. Also, please note that in some cases your local country's customs may charge you taxes and/or other fees. We do not know how much those fees will be and we are not responsible for those fees. Please contact your local mail delivery service or customs department to inquire about those fees before placing your order.
WASHING AND CARE
RETURNS AND EXCHANGES
- No exchanges or refunds without a Reference Number.
- Reference Numbers expire in 30 days.
- No returns, replacements or exchanges after 30 days from purchase date.
- We cannot accept returns on laundered, or previously worn clothing.
- Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received.
- We do not accept returns for decals/stickers or posters.
- We do not accept items to be exchanged/returned that were previously exchanged (we accept only one return/exchange per original order #).
- We do not offer "store credit" on returns or exchanges.
- No returns or exchanges on free/promotional items.
- Please make sure the item you are returning:
- has not been worn or washed
- is clean and ready for restock (folded + clear of any debris or hair)
- is in the original clear polybag (if it was received in one)
- Please verify sizing and color ordered before placing your order. Once you submit your order you indicate agreement to our return/exchange policy.
If you have any issues that are not covered on this page, please contact us and we can get back to you with a resolution as soon as possible.