Shipping / Order Issues / Care / Returns / Exchanges
DELIVERY AND SHIPPING
*****04/01/2020 NOTE: DUE TO THE WORLDWIDE COVID-19 OUTBREAK ORDERS MAY BE DELAYED.
WE ARE SHIPPING DAILY, BUT BOTH US & INTERNATIONAL ORDERS COULD SEE DELIVERY DELAYS. OUR CARRIERS CAN'T GUARANTEE EXPRESS AND OVERNIGHT DELIVERY AT THE MOMENT.
WE HAVE DISABLED SHIPPING TO THE FOLLOWING COUNTRIES BECAUSE THEY NO LONGER ACCEPT INCOMING MAIL: CAYMAN ISLANDS, CHAD, COLOMBIA, CYPRUS, DJIBOUTI, ECUADOR, FRENCH POLYNESIA, HONDURAS, INDIA, KUWAIT, LEBANON, MADAGASCAR, MALDIVES, MOLDOVA, MONGOLIA, MONTENEGRO, MYANMAR, NEPAL, PANAMA, PERU, PHILIPPINES, SOUTH AFRICA, SRI LANKA, SURINAME, TUNISIA, TURKEY, ZIMBABWE.*****
Shipping is free to the United States, with FPO/APO addresses included. We try to have orders out the door within 24 hours, but please allow up to seven days for your package to ship, especially during our releases, and the Holidays. We ship via USPS. Shipping usually takes 3-5 days, but USPS is sometimes known to take 14-21 business days for delivery. Worldwide flat rate shipping is $20. We typically tell our international customers to place large orders, that way we eat the majority of the shipping costs. Overseas orders take 2–3 weeks, and on rare occasions they may take a little longer when going through customs. Once the package leaves the US, we have no control over how your country handles the package. Also, please note that in some cases your local country's customs may charge you taxes and/or other fees. We do not know how much those fees will be and we are not responsible for those fees. Please contact your local mail delivery service or customs department to inquire about those fees before placing your order.
Stay the Course is NOT responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims.
Please allow some time before you email us asking why your tracking number 'doesn't work' USPS picks up from us daily around 12-4pm. It takes them time to pick up packages, scan them in, and update their system.
If there are any issues with the order you placed please contact us by email immediately, so we can make any necessary adjustments before it is shipped. Please include your order #, as well as the needed adjustments, in your email.
If there are any issues with the order/items you received you must contact us by email within 7 days of receipt of the package. Please include your order #, as well as the issue and any pertinent pictures, in your email.
We do not handle order issues through Facebook or Instagram.
WASHING AND CARE
The garments we offer are hand-printed. To ensure the quality and integrity of the garment, we suggest washing them on machine wash cold, with an initial water temp not exceeding 30°C or 65–80°F.
To preserve the print as well as possible it is suggested to wash the garment inside out (with the printed side in).
Garments that are cotton/poly blends and tri-blends should be machine washed cold. Use only non-chlorine bleach when needed. Tumble dry low or hang dry. Do not iron. Do not dry clean.
Garments that are 100 percent cotton may shrink during washing. To avoid this, wash cold, inside out, and hang to dry.
RETURNS AND EXCHANGES
We realize that you make choices in your buying process and we want you to be happy with your purchase. We understand that returns/exchanges can be necessary and that we must meet reasonable expectations when these situations arise. If, for any reason, you are not satisfied with your purchase please allow us to assist you with your order. We deal with returns on a per item basis. There are varying restocking and service fees for return items (these restocking/service fees cover labor, packaging, and fees we have to pay upfront in order for you to receive your order and are usually no more than 20% of total purchase price).
If you wish to make a return or exchange, please contact us via email
) to discuss the matter before sending back your items. This email must include the original order #, reason for return/exchange, and item(s) requested for exchange. We do not process returns or exchanges through Facebook or Instagram.
If your situations meets the requirements for an exchange/refund, we will then issue you a reference number that you must include when sending your order back. We will not process any return or exchange that comes back to us without an Return/Exchange Reference number. We do not cover shipping costs for returns/exchanges. Please allow 7 business days for us to process a return.
If there is a defect in your item, please contact us, by e-mail, within 7 days of receipt to discuss a replacement. You must include a picture of the issue in your e-mail. (See Order Issues section above)
- No exchanges or refunds without a Reference Number.
- Reference Numbers expire in 30 days.
- No returns, replacements or exchanges after 30 days from purchase date.
- We cannot accept returns on laundered, or previously worn clothing.
- Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received.
- We do not accept returns for decals/stickers or posters.
We do not accept items to be exchanged/returned that were previously exchanged (we accept only one return/exchange per original order #).
- We do not offer "store credit" on returns or exchanges.
- No returns or exchanges on free/promotional items.
- Please make sure the item you are returning:
- has not been worn or washed
- is clean and ready for restock (folded + clear of any debris or hair)
- is in the original clear polybag (if it was received in one)
- Please verify sizing and color ordered before placing your order. Once you submit your order you indicate agreement to our return/exchange policy.
If you have any issues that are not covered on this page, please contact us and we can get back to you with a resolution as soon as possible.