Order Issues / Returns / Exchanges
If there are any issues with the order you placed please contact us by email immediately, so we can make any necessary adjustments before it is shipped. Please include your order #, as well as the needed adjustments, in your email.
If there are any issues with the order/items you received you must contact us by email within 7 days of receipt of the package. Please include your order #, as well as the issue and any pertinent pictures, in your email.
We do not handle order issues through DM, Facebook or Instagram.
Our email address is email@example.com.
RETURNS / EXCHANGES
We realize that you make choices in your buying process and we want you to be happy with your purchase. We understand that returns/exchanges can be necessary and that we must meet reasonable expectations when these situations arise. If, for any reason, you are not satisfied with your purchase please allow us to assist you with your order. We deal with returns on a per item basis. Shipping costs are non-refundable. There are varying restocking and service fees for return items (these restocking/service fees cover labor, packaging, and fees we have to pay upfront in order for you to receive your order, and are usually no more than 20% of total purchase price).
If you wish to make a return or exchange, please contact us via email (firstname.lastname@example.org) to discuss the matter before sending back your items. This email must include the original order #, reason for return/exchange, and item(s) requested for exchange. We do not process returns or exchanges through Facebook or Instagram.
If your situations meets the requirements for an exchange/refund, we will then issue you a reference number that you must include when sending your order back. We will not process any return or exchange that comes back to us without an Return/Exchange Reference number. We do not cover shipping costs for returns/exchanges. Please allow 7 business days for us to process a return.
If there is a defect in your item, please contact us, by e-mail, within 7 days of receipt to discuss a replacement. You must include a picture of the issue in your e-mail. (See Order Issues section above)
- No exchanges or refunds without a Reference Number.
- Reference Numbers expire in 30 days.
- No returns, replacements or exchanges after 30 days from purchase date.
- We cannot accept returns on laundered, or previously worn clothing.
- Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received.
- We do not accept returns for decals/stickers, posters, mystery boxes, or other items listed as ineligible on our website.
- We do not accept items to be exchanged/returned that were previously exchanged (we accept only one return/exchange per original order #).
- We do not offer "store credit" on returns or exchanges.
- No returns or exchanges on free/promotional items.
- Please make sure the item you are returning:
- has not been worn or washed
- is clean and ready for restock (folded + clear of any debris or hair)
- is in the original clear polybag (if it was received in one)
- Please verify sizing and color ordered before placing your order. Once you submit your order you indicate agreement to our return/exchange policy.
Note: Unless otherwise stated, all promotions, promotional items, giveaways, freebies, etc, are one per customer and while supplies last.
If you have any issues that are not covered on this page, please contact us and we can get back to you with a resolution as soon as possible.